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Faq Help CentRE

Here we have a number of the most commonly asked questions about us.
If you have a query and it is not answered here though please do Contact Us

Shipping
Miscellaneous

McKee’s Country Store FAQs

Our Country Store opening hours are from 08:30 to 17:30, Monday to Saturday. Please note that we are closed on Sundays.

We are open on the majority of bank holidays throughout the year. However, please note that we are closed on the following specific dates: Easter Monday, 12th July, Christmas Day, Boxing Day, and New Year’s Day.

We understand that losing something can be a frustrating experience. If you have lost something in our Country Store & Restaurant, we kindly ask you to contact our office at 028 9182 1304. Our team will assist you in checking if anything matching your description has been found in the Country Store & Restaurant which has been handed into our office.

To claim an item of lost property, you’ll need to show a form of photographic ID.

If you think you’ve lost a bank card in our Country Store & Restaurant, please check with the office at 028 9182 1304 as soon as you can, as we only keep the cards until the end of the next day. After this, we destroy them for security reasons.

We understand that pets are an important part of many people’s lives. However, for the comfort of all our customers, we kindly ask that you leave your furry friends at home when visiting our store.

Please note that registered service dogs, such as guide dogs and hearing assistance dogs, are always welcome.

Additionally, registered emotional support dogs are also welcome in our store.

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McKee’s Online Store FAQs

Once you have added the items you’d like to your basket, you can checkout to complete your order. This can be done as a guest or you can sign up as a customer. If you have any issues please contact the office on 028 9182 1304.

The minimum order value is £10 for both delivery and collection options. This ensures that you can enjoy our products and services conveniently, whether you prefer to have your order delivered to your doorstep or pick it up yourself.

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Depending on where your order is in the process, we may be able to add items to your order. Please call us on 028 9182 1304 to check.

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McKee’s Restaurant FAQs

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Yes, restaurant can supply highchairs; just ask a staff member when you arrive.

We ask you to leave your furry friends at home, as we are unable to allow them into the store. Unless, of course, they are registered service dogs, such as guide dogs and hearing assistance dogs, or registered emotional support dogs, who are all always welcome.

You can! You’ll see the Apple Pay and Android Pay signs in our restaurants to let you know we accept this type of payment. 

To use Apple Pay, just tap your compatible Apple device on the contactless terminal and use TouchID (the fingerprint sensor) to authenticate the transaction.

For Android Pay, simply unlock your device and tap it on the contactless terminal and you’re good to go.

For more information about Apple & Android Pay, including exactly how each one works, have a look at their websites https://www.apple.com/uk/apple-pay and https://www.android.com/pay.

McKee’s Gift Card & Loyalty Card FAQs

Gift cards are valid for 36 months from the date of purchase.

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Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.

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Please look after your gift card, because we cannot accept liability for lost, stolen or damaged cards.

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Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.

Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.

Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.

Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.

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Country Store FAQs

All of our products are delivered fresh and are suitable for freezing. Any exceptions will be noted in the product description.

We take our hats off to you for your fabulous efforts in raising money for some fantastic causes. We like to keep it local with our fundraising requests

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Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.

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Cant find an answer? ask us

Shipping & recent orders

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Frequently
Asked
Questions

McKee’s Country Store

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Help Center

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Frequently Asked Questions for

McKee’s Restaurant

Can’t find answers to your question?

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Yes, they do. We do our utmost to service and maintain the units to keep you cool on a hot day

As much as we would love to welcome all dogs into our restaurants, unfortunately only guide and assistance dogs are allowed.

In the Summer time, we have an outside area, you may be able to sit with your dog there, but please do contact the restaurant directly, to check with the manager on duty, in advance.

Frequently
Asked
Questions

McKee’s Online Shop

Can’t find answers to your question?

Absolutely! We use Paymentsense to process our online transactions using their 100% secure encrypted payment screens. For security, McKee’s website does not store any card details, so you will be asked to enter your them each time you place an order.

Placing an order with McKee’s Online couldn’t be easier – you just need to follow these simple steps! If you have an account with us, make sure you are logged in before placing your order.

1. Click ‘Shop’ to browse each of our categories or type the name of the product you would like to purchase in our Search Bar.

2. Add each item to your basket by clicking on the product and selecting ‘Add to Basket.’

3. Once you have finished shopping, click on your shopping basket in the top right-hand corner of the web page and then select ‘Checkout now.’

4. Here you will need to enter your personal details including your email address, name, shipping and billing details. If you have logged into your account, your delivery address will already be filled in.

5. If you have a McKee’s Loyalty Card you can enter this in the ‘Loyalty Card Box.’

6. Once all of your personal details have been entered, click ‘Proceed with Checkout.’

7. You will now be given the chance to carefully review all of your order details, select ‘Proceed with Checkout.’

8. Confirm and pay. We accept all major debit and credit card types including Mastercard, Visa, Visa Debit, Visa Electron, and Maestro.

9. Et voila! Your order is now complete and will be dispatched in 1-3 working days. We recommend making a note of your order number which will be shown on the screen and a confirmation will also be emailed to you. If you do not receive a confirmation email, please check your junk mail folder.

As much as we would love to welcome all dogs into our restaurants, unfortunately only guide and assistance dogs are allowed.

In the Summer time, we have an outside area, you may be able to sit with your dog there, but please do contact the restaurant directly, to check with the manager on duty, in advance.

Frequently
Asked
Questions

Miscellaneous 

Can’t find answers to your questions?

We are proudly supporting  Marie Curie & Alzheimer’s Society in NI in 2023.

Marie Curie is the largest charitable provider of end of life care in Northern Ireland. They provide home-based nursing across all of Northern Ireland.

Alzheimer’s Society in NI is the leading care and research charity for people with dementia, their families and carers in Northern Ireland.

In 2022 we proudly supported  Air Ambulance NI & Alzheimer’s Society in NI.

Yes, they do. We do our utmost to service and maintain the units to keep you cool on a hot day

As much as we would love to welcome all dogs into our restaurants, unfortunately only guide and assistance dogs are allowed.

In the Summer time, we have an outside area, you may be able to sit with your dog there, but please do contact the restaurant directly, to check with the manager on duty, in advance.

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